FAQ

Body: ABS + protein leather

Lining: Protein leather. Protein leather is a high quality material that is soft, breathable and skin-friendly. It can be easily wiped clean.

Strap: High elastic nylon (65% imitation nylon material, 35% wrapping latex).

The frequency of using the SKG Massager depends on your personal preference and comfort level. It is generally safe to use the massager once or twice a day, depending on your needs and how your body responds to the massage.

It is recommended to start with shorter sessions and gradually increase the duration and frequency based on how your body feels. Listen to your body and adjust the frequency of use accordingly.The frequency of using the SKG Massager depends on your personal preference and comfort level. It is generally safe to use the massager once or twice a day, depending on your needs and how your body responds to the massage.

It is recommended to start with shorter sessions and gradually increase the duration and frequency based on how your body feels. Listen to your body and adjust the frequency of use accordingly.

The SKG massager is suitable for adults of all ages. It is important to read the product specifications and guidelines to ensure safe and effective use, particularly if you have any specific health concerns or conditions.

Yes, the SKG Eye Massager features vision windows, which are tinted lenses that allow users to see through them while wearing the device. This allows for a safe and balanced experience while relaxing the eyes. The head strap is adjustable to fit all teenagers and adults, and the device includes a built-in timer that automatically turns off after 15 minutes of continuous use for safety.

The charging port for the SKG Eye Massager is located in the hinge between the eyepieces, and it may not be immediately obvious. To charge, you need to fold the device in half to expose the charging port. The device is charged using a USB-C cable, which is included. It's important to ensure the device is properly connected and the charging port is not obstructed during the charging process.

The SKG Eye Massager is designed with a simple one-button operation for ease of use. It offers four massage modes that combine heat, compression, and immersive music to provide a relaxing experience. These modes are designed to combat dry eyes, reduce puffiness, and offer relief from migraines. Each mode has its own accompanying music score, and users can also connect to a Bluetooth device to play their own music preferences.

Please carefully read and follow the operating instructions in the manual before using this product.

General Advice:
1. Do not use this product after applying makeup on your face. Cosmetics can also contaminate the lining material of the E3 Pro. If this occurs, wipe clean with a wet wipe.
2. Please use this equipment within the temperature range of 0 ℃~ 35 ℃, and store the equipment and its accessories within the temperature range of -20 ℃~ 45 ℃. When the ambient temperature is too high or too low, it may cause equipment failure.

Important Warnings:
1. Do not use eye massagers while driving.
2. Do not use the eye massager in excessively hot or humid environments.
3. Do not use for stroke, hypertension, and hypotension patients.
4. Do not use if you have symptoms of eye diseases such as glaucoma, cataracts, retinal detachment, pink eye, etc.
5. Please avoid using eye massagers after drinking alcohol.
6. Patients who have undergone eye surgery or heart disease are prohibited from using it.
7. Please make sure there are no contact lenses around your eyes and remove hairpins and accessories before use.
8. For sensitive skin, facial dermatitis, and those who have undergone cosmetic surgery on their face, please use this product under the guidance of a medical GP.
9. If there is any discomfort during use, please stop using it immediately.
10. Please do not massage areas other than the eyes and face.
11. This product has a heating element to it so please be careful when using if you are sensitive to heat.
12. For safety, please do not use it overnight while sleeping.

Please Note:
1. This product is a personal care device and is not intended to replace professional equipment or medical apparatus.
2. This device uses lithium batteries. Please do not place them in a high temperature environment.
3. Do not disassemble this product.

No. The E3 Pro is a stand alone product and is not connected to the SKG app.